What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Very kind and patient explaining everything. Some surprises with cost due to Illinois taxes. Yikes! But not Nu Ears fault.

Jodi Reinhard, on Google

Would definitely recommend! If I had known the process to get tested and get hearing aids was so easy, I would have done it years ago. If you're in doubt, check them out. Kevin Waldrop

Kevin Waldrop, on Google

Took a hearing test here and bought a pair of hearing aids. They took their time and showed me how my ears were and how they could improve my hearing. Now they are turning them up at each visit until I reach maximum volume. A very good place to go...

Evelyn Rorer, on Google

Top notch service. Hearing aids are great and I can use them to answer the phone or stream music. Highly recommend NuEar Hearing Center if your Hearing has declined.

Steve Steiner, on Google

My experience with NuEsr Hearing Center was great. The ladies in the office were friendly and were great with explaining everything I needed to know about what I needed to know with what was going on with my hearing and what was the best hearing aids to go with. I...

Shawn Maze, on Google

Schedule Your Free Consultation

Schedule Now